Join Our Team

Estimator

SAF Technologies was founded in 2004 and began as a security integration company with a mission to raise the standard of quality in the industry. With over 20 years of experience, we’ve built a strong reputation for excellence and innovation. In 2011, we expanded our offerings by launching the Commercial Doors and Hardware division.

At SAF Technologies, we are dedicated to Extreme Customer Service® and creating a positive work environment that sets us apart from other companies. Our work culture is built on core values of humility, integrity, work ethic, and customer focus, which are essential to our team’s success. As we continue to grow, we’re looking for a new Estimator/Detailer for Division 8 and 10. If you’re ready to advance your career in a supportive and dynamic setting, we’d love to hear from you!

Responsibilities:

• Perform all duties related to sales and services for commercial door projects.
• Process estimates, prepare proposals, and perform take-offs on Division 8 projects, including doorframes, doors, hardware, toilet partitions, and accessories.
• Request quotes from our vendors/manufacturers for preparing bid costs.
• Provide accurate bids to customers, including general contractors and end users, to ensure competitive pricing and quality assurance.
• Prepare project submittals for customers, including shop drawings and door hardware schedules.
• Assist with general warehouse duties, such as staging and tagging hardware for projects.
• Participate in job site visits and bid openings/meetings as needed.

Requirements:

• Proficiently read architectural blueprints and shop drawings.
• Capable in Microsoft Office, including Excel, Outlook, and Word.
• Knowledge of state, regional, and local codes is a plus.
• Knowledge of electrical hardware applications is a plus.
• Must be able to obtain an NC state alarm license (security company requirement).

General Responsibilities:

• Demonstrate the aptitude and attitude to be our Estimator/Detailer.
• Provide Extreme Customer Service®—interface with customers respectfully and provide helpful information.
• Stay focused on customer issues and respond to requests in a professional and timely manner.
• Prioritize workload and communicate promptly with project managers or team members if issues arise.
• Demonstrate a team player attitude and contribute to best practices in the industry.
• Set an example for others in professionalism and conduct.
• Complete and submit required paperwork accurately and timely, following SAF Technologies’ processes.
• Maintain a professional appearance and be dependable and punctual for work and appointments.

• There may be an occasion where you may be asked to fill in in a variety of other

What We Offer:

• Competitive pay
• Full Benefits
• Performance bonuses
• A positive and respectful work environment
• Career advancement opportunities

Lead Technician

GENERAL RESPONSIBILITIES

• Must have the aptitude and attitude to learn the Security Integration Business.
• Use problem solving and technical skills to help resolve potential problems before they can have a negative impact on the customer and the company.
• Respond to emergency service calls as necessary as needed and once you go on the “on call rotation”.
• Provide Extreme Customer Service® – Interface with the customer in a respectful manner, giving the customer the information & explanations that are helpful in understanding the situation & resolution, realizing there are internal and external customers.
• Remain focused on customer’s issues & concerns, responding to requests in a thorough, professional, & timely manner.
• Prioritize workload and promptly contacts customers and supervisor if problem/delay arises which prevents them from keeping scheduled appointments.
• Demonstrate a team player attitude and help work towards instilling best practices in the field.
• Set the example for others to follow in the way you work and conduct yourself. Coach co-workers.
• Completes and submit required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner and follows SAF Technologies established processes.
• Maintain a professional appearance khaki pants, company dress shirt, and appropriate work shoes.
• Be dependable and punctual for work and appointments.
• Work to get and maintain certifications.
• Demonstrate competence in wiring panels & devices to meet SAF Technologies standards.

REQUIRED

• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, experience)

Lock Shop Support Admin

SAF Technologies was founded in 2004 and began as a security integration company with a mission to raise the standard of quality in the industry. With over 20 years of experience, we’ve built a strong reputation for excellence and innovation. In 2011, we expanded our offerings by launching the Commercial Doors and Hardware division.

At SAF Technologies, we are dedicated to Extreme Customer Service® and creating a positive work environment that sets us apart from other companies. Our work culture is built on core values of humility, integrity, work ethic, and customer focus, which are essential to our team’s success. As we continue to grow we are looking for a Lock Shop Support Admin.

Responsibilities:

• CSR processing – customer service requests come in and need to be processed which includes working in ServiceNow que to ensure requests are properly requested and funded
• Parts replenishment and inventory level monitoring in lock shop
• Key request vetting – ensure proper approvals and proper funding
• Key request close out – once key has been delivered, close out in system
• Review weekly timesheet to record work orders and or jobs for billing
• Enter data in multiple software platforms for key records, cylinder keying, door and hardware data

What We Offer:

• Competitive pay
• Full Benefits
• Performance bonuses
• A positive and respectful work environment
• Career advancement opportunities

8:00am-5:00pm

Location: 900 Center Park Dr, Charlotte

Service Technician

GENERAL RESPONSIBILITIES

• Maintain a neat and orderly service vehicle. This includes exterior/interior cleanliness as well as organization of materials and parts/tools.
• Adhere to the company’s policies, procedures, and goals set forth in the employee hand book.
• Check emails and messages at least every 15 minutes for any updates or requests from managers or customers and respond accordingly.
• Work with other technicians and manager/admin team to ensure all customer needs are being met and that service calls are not being neglected. This includes but is not limited to working on installation projects.
• Provide “Extreme Customer Service” at all times when addressing customers and while on customers’ property. Also maintain the highest level of professionalism while in public; in the company vehicle and/or in the company uniform.
• Conducts his/her self in a professional, courteous manner in all aspects of the job, understanding we have internal and external customers. Extreme Customer Service is one of the CORE Values at SAF.
• Utilize industry knowledge/skills to ensure that troubleshooting is completed thoroughly and correctly in order to prevent customer call backs.
• Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, ProWatch, Honeywell, DMP)
• Utilize resources to ensure that all avenues of troubleshooting have been completed prior to leaving a service call incomplete. This includes contacting other technicians, managers, and tech support.
• Provide an update with detailed description for completed service calls to be sent to the customer as well as to the internal “Support” email box; Also update plans for resolution and estimated return date on incomplete calls. Updates and CSRs for service calls (complete or incomplete) are expected to be reported immediately (before leaving the customer’s site)
• Contact Tech support for Case numbers and RMA numbers (where applicable) for parts that need to be returned for repair. Tech will also be required to fill out appropriate paperwork for Returns, box up the items, and turn them into the service coordinator for returns.
• Maintain a complete inventory of service vehicle. Technician will be responsible for completing and turning in the proper paperwork to replenish parts that are used on service calls. This includes filling out completely and turning in to admin/manager any part requisitions for parts needed on open service calls.
• Will be required to have and maintain a safe driving record.
• Will be required to provide his/her self with basic hand tools; specialty tools will be provided by SAF when deemed necessary by manager.
• Conduct quarterly inventory audit of vehicle.
• Can lift up to 50 lbs in a safe manner, using a back belt support if needed. Additional employees may be required, or using a forklift to move objects safely.
• Has the aptitude, and ability, to safely operate a man lift or various types of service lifts.
• This list is not all inclusive, and additional tasks may be added, and existing task may be removed as business needs dictate.

Strategic Account Manager

GENERAL RESPONSIBILITIES

• The Role of the “Strategic Account Manager” Position A Strategic Account Manager works to improve an organization’s market position, company brand and achieve financial growth. This person builds key customer relationships, identifies business opportunities, negotiates and helps close business deals. It is their job to work with the internal team and other managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new customers, present to them and ultimately help convert them into clients.Job DescriptionThe primary role of the Strategic Account Manager position is to work with and manage existing clients. They must be proactive in maintaining a relationship, understand their business and help customers develop their electronic security programs to help them in their business.The Strategic Account Manager must also work with potential clients by responding to RFPs and RFIs. This include creating and presenting proposals, responding to questions and helping to close new opportunities. The will also be responsible for maintaining these new prospects when they are converted to customers.The Strategic Account Manager will partner with and ensure the long-term success of our customers. They will be responsible for developing long-term relationships with their portfolio of assigned customers, connecting with key business executives and stake holders. They will be the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our services and solutions according to our customer’s needs.New Business DevelopmentThe Strategic Account Manager will assist and participate in company marketing events as well as attend industry specific events and functions.o Assist in the planning and execution of trades shows and marketing events such as:o SAF Education Academyo SAF Creative Memory Eventso SAF Special EventResponsibilities:· Operate as the lead point of contact for any and all matters specific to your customers.· Build and maintain strong long lasting customer relationships.

  · Develop a trusted advisor relationship with key customer stakeholders and executives.

  · Ensure the timely and successful delivery of our proposals and solutions according to internal and external stakeholders.

  · Forecast and track key account metrics.

  · Assist with high severity requests or issue escalations as needed.

  · Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.

  · Forecast sales targets and ensure they are met.

  · Track and record activity on accounts and help to close deals to meet these targets.

  · Always represent the company in the best light.

  · Understand our company’s goal and purpose so that you continually enhance the company’s performance.

Service Manager

GENERAL RESPONSIBILITIES

• The Role of the Service Manager:The Service Manager will have profit and loss responsibility for the department with defined revenue and margin targets. ln addition he/she will be responsible for customer satisfaction, employee productivity, training, and development. The Service Manager will supervise a team of service technicians, embedded lockshop technicians and a service coordinator. Scope of work to include managing employees in the following disciplines: Access Control, CCTV, Intrusion, Commercial Door and Hardware.Job Description:Customer service and satisfaction is the key objective for a Service Manager. This requires a proactive approach to maintaining effective customer communications, along with building solid customer relationships, from initial contact through service issue resolution. Problem resolution, using company tools, processes, and policies, is essential and involves retaining ownership of issues until a solution is identified, resolution is achieved, and financial arrangements are settled. Collaborative teamwork is a must in this role and drives our success in providing customer support. Using all means at our disposal to keep our internal and external partners connected is critical to providing seamless customer support 24-hours-a-day, seven-days-a-week. We rely on our team through individual and group contributions to strengthen our methods, ensuring the continuous improvement of the organization.This position is one of the most important functions within the organization. An enthusiastic effort to provide Extreme Customer Service@ to our customers is vital. The Service Manager is primarily responsible for supporting customers experiencing problems with their integrated security, or low voltage systems. Delivering reliable, high quality, remote support and triage for our customers’ alarm & fire systems, video surveillance systems and network connections are the foundational responsibilities of this position. The Service Manager will assist in fielding incoming calls via telephone, e-mail and other mediums, documenting, diagnosing, troubleshooting, and solving systems issues.General Responsibilities:
  • Establish and nurture relationships with clients
  • Ensure that things do not slip through the cracks or get missed.
  • Answer all requests for service and provide solutions for special requests if needed.
  • Ensure that the technicians in the field are aware of any changes or special instructions.
  • Manage a team of service technicians to ensure they are thoroughly trained, have proper tools, accurately execute the work per industry standards, perform them within the scheduled time, and provide detailed notes and report additional work or information needed.
  • Address productivity and performance concerns quickly and appropriately.
  • Seek out training and cross training opportunities for team development.
  • Look for ways to encourage and inspire your team through personal example and acts of service.
  • Maintain parts on hand inventory for each truck to ensure timely response to customer needs.
  • Perform quality calls & visits to clients regarding service calls.
  • Ensure all work scheduled is serviced, invoiced, and reported if needed.
  • Make sure the customer is satisfied with the work completed.
  • Constructively handle all customer complaints related to your department.
  • Constantly strive toward continuing professional growth and work to improve your business skills and those of your technicians.
  • Work with the project managers to ensure there is a smooth transition from projects to warranty coverage.
  • Detects potential crises, troubleshoots problem areas, and develops contingency plans.
  • Track service department metrics such as average response time and average resolution times.
  • Raises issues and risks early and works with others to determine possible solutions, outline impacts, and resolve effectively.
  • Manages and is accountable for execution to achieve desired objectives and requirements.
  • Coaches, mentors, motivates, and supervises and evaluates all direct reports.
  • Delegates tasks and responsibilities appropriately. Influences and holds team members accountable for assigned tasks. Sets and continually reviews expectations with team members.
  • Identifies and resolves conflicts among team members and customers.
  • Ensures all deliverables and commitments are met and the project follows relevant standards and methodologies.
  • Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the department. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.
  • Empowers, organizes, and develops the service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
  • Ensures that all employees comply with safety programs and that employee safety training is complete and up to date. Completes all workplace accident investigations as required by the company’s policy. Identifies safety issues and hazards and notifies management of conditions that require corrective action.
  • Responsible for managing the service department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory.
  • Responsible for implementing plans, programs, and processes designed to meet or exceed company goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability.
  • Oversee the on-call rotation for emergency service.
  • Must be a backup for the 24 hours on call rotation.
  • Manage lock shop embedded technicians/customer inventory/customer inventory replenishment.
  • Assist with complex server installation/migrations and networking problems.
  • Manage all technician certifications and expirations of certifications.
  • Manage/Assist with service contract renewals.
  • Manage customer inspection/maintenance contracts.
  • Review and approve staff time sheets and expense reports.
  • Develop training and development programs and plans for the service department staff.
  • Meets regularly with technicians and service department personnel for coaching and feedback on training, promoting company vision, mission, values, running call-by-call management, and tracking performance.
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
  • Although we have outlined most job responsibilities for the position, from time to time there will be other responsibilities assigned, that are not part of the above responsibilities.
  • Job Requirements
  • Qualified applicants for the Service Manager position will meet the minimum requirements, as described below:
  • The successful candidate must be a proven self-starter, with 5-7 years’ equivalent work experience in Access Control, CCTV service experience, or equivalent combination of education and experience. Prior service management experience is a plus.
  • High School Diploma or GED is required. A Bachelor’s degree in construction management, personnel management, and project management or related field would be a plus.
  • Must have excellent time management and organizational skills.
  • Must be proficient (or able to quickly become proficient) in the following computer programs (Excel, Access, Word, Internet, Outlook, Power Point, Microsoft Project and among others).
  • Excellent oral, written communication and customer service skills are essential. This position requires a valid driver’s license, clean driving record.
  • Possess strong customer telephone skills.
  • Familiar with major manufactures of access control and CCTV systems. Experience with Lenel, Open Options, AMAG, Avigilon and Genetec a plus.
  • Strong troubleshooting skills set.
  • Understanding of networks and connectivity protocols.
  • Team leader.
  • Success driven.
  • Strong skill set for time management.
  • Excellent client interaction skill set.
  • Expense management, forecasting billing and financial reporting.
  • Ability to multi-task and prioritize among assignments with a strong adherence to deadlines.
  • Exceptional verbal and written communication skills, both with internal and external customers.
  • Be able to create tracking spreadsheets, reference data in other spreadsheets and create macros.
  • Must be organized, detail oriented and self-motivating.
  • Must have a valid driver’s license and a driving record that meets company requirements.
  • Must be highly organized, detailed, and able to implement an effective and efficient strategy that ensures a streamline process within their responsibilities. This will involve challenging deadlines and the ability to develop contingency plans in certain situations.
  • The Service Manager must have a professional work ethic, be articulate and use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Must be able to work overtime as needed.
  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player. This includes a strong ability to effectively translate information to the appropriate levels within and outside of the organization.
  • Must possess certain traits, such as flexibility, assertiveness, approachability, and foresight. Being able to handle stressful situations, to delegate tasks and to bring together the ideas of team members are also crucial. Skills required for this position include communication, leadership, and organization. Math and computer skills are essential for many of the tasks required of a service manager.
  • Develop problem solving and technical skills to help resolve potential problems before they can have a negative impact on the customer and the company.
  • Provide Extreme Customer Service® – Interface with the customer in a respectful manner, giving the customer the information & explanations that clarify the situation & resolution.
  • Remain focused on customer’s issues and concerns, responding to requests in a thorough & timely manner.
  • Prioritizes workload and promptly contacts customers and supervisor if problems or delays arise which prevents them from keeping scheduled appointments.
  • Demonstrate a team player attitude.
  • Completes and submits required paperwork that is neat, accurate, and thorough; ensure that all paperwork is completed in a timely manner and follows SAF Technologies established processes.
  • Professional appearance; khaki pants, 5 company polo shirts, and appropriate work shoes.
  • Dependable and punctual for work and appointments.